Troubleshooting Guide: Nespresso Vertuo Next Not Working

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If you’re a proud owner of the Nespresso Vertuo Next machine and find yourself facing issues with its functionality, you’re in the right place.

In this blog post, we’ll delve into common problems that users encounter with the Nespresso Vertuo Next and provide you with practical solutions to get your machine up and running smoothly again.

From troubleshooting tips to potential fixes, we’ve got you covered. So, let’s dive in and unravel the mysteries behind your Nespresso Vertuo Next not working!

Solution #1: Make Sure The Machine Is Plugged In

When faced with a Nespresso Vertuo Next that is not working, it’s important to start troubleshooting with the basics.

Although it may sound trivial, overlooking the power connection is a common oversight that can cause unnecessary frustration.

To ensure your machine is properly plugged in, follow these simple steps:

Check the power cord

Begin by confirming that the power cord is securely plugged into the electrical outlet. Double-check for any loose connections or potential damage to the cord itself.

Verify the machine-end connection

Next, ensure that the other end of the power cord is firmly inserted into the appropriate port on your Nespresso Vertuo Next machine.

Make sure it is securely seated to establish a reliable power connection.

Restart the machine

If the machine still fails to turn on, attempt a restart.

Start by disconnecting the power cord from the electrical outlet. Wait for approximately 10 seconds, then plug the machine back in.

Allow the machine to sit idle for about 3 minutes, giving it time to initialize. The light indicator should stabilize during this period.

Once you have confirmed the power supply, you can move on to the next troubleshooting steps outlined in this article.

Solution #2: Check the Water Tank’s Level

When encountering issues with your Nespresso Vertuo Next, it’s crucial to investigate the water tank level as it directly affects the machine’s functionality.

Keep in mind that the Vertuo next only has a 37-ounce water tank so you might be refilling quite often if you’re a frequent coffee drinker.

To assess the water tank level, follow these steps:

Remove the water tank

Lift the water tank off the machine by firmly grasping its handle.

The tank is conveniently located at the back of the Nespresso Vertuo Next and can be easily detached.

Examine the water level indicator

Once you have the water tank in hand, inspect the side of the tank where you’ll find a clear water level indicator.

If that water level is low, it’s time to refill it and place it back in.

Maintain water tank care

It’s worth mentioning that if you anticipate not using the appliance for an extended period, it is recommended to empty the water tank.

This precautionary measure helps prevent any potential water stagnation or build-up that could impact the machine’s performance.

Solution #3: Check If The Pod Is In The Pod Holder

Occasionally, we may overlook a crucial step when using the Nespresso Vertuo Next machine—properly inserting the coffee pod.

It’s not uncommon to forget or unintentionally place the pod upside down, resulting in a white blinking light indicating a missing component.

Therefore, it is essential to remain attentive to this aspect of the brewing process. Take a moment to ensure the following:

Correct pod insertion

Always double-check that you have inserted the coffee pod correctly into the designated slot.

Align it properly to ensure a secure fit and optimal brewing performance.

Avoid upside-down placement

Pay attention to the pod’s orientation, ensuring it is placed in the slot with the appropriate side facing down.

Placing the pod upside down can lead to operational issues and trigger the machine’s white-blinking light indicator.

Solution #4: Check If The Machine Head Is Locked Properly

One common mistake that can lead to operational issues with the Nespresso Vertuo Next machine is not properly locking the machine head.

Many users inadvertently push the lever downwards instead of turning it all the way, resulting in the machine failing to dispense coffee.

Interestingly, when closing the machine, you may not even notice that it hasn’t been fully locked.

If you encounter this issue, your Vertuo Next Nespresso machine will blink orange before returning to a white light.

To ensure that the machine head is securely locked, follow these steps:

Open the machine head

Start by opening the machine head on your Nespresso Vertuo Next, exposing the brewing chamber.

Push down the head

Firmly press down on the machine head to ensure it is securely seated and properly aligned.

Lock the lever

While holding the machine head down, move the lever towards the left, guiding it towards the locked position. It should click into place.

Solution #5: Perform A Factory Reset

If you’re experiencing persistent issues with your Nespresso Vertuo Next machine, performing a factory reset can often help resolve them and halt the flashing white light.

Follow these steps to perform a factory reset:

  1. Open the machine head: Begin by opening the machine head, allowing any used capsule to be automatically ejected.
  2. Close the head in “UNLOCKED” position: Close the machine head, ensuring that the handle remains in the “UNLOCKED” position. This step is crucial for initiating the reset process.
  3. Press the button five times: Within a three-second timeframe, press the button on the machine five times consecutively. As you do so, the button will blink orange five times before transitioning to a steady white light.

If the issues persist even after the factory reset, consider the following additional steps:

  1. Empty the machine and unplug it: Empty the machine of any water or remaining capsules. Unplug the machine from the power source and leave it disconnected for the remainder of the day.
  2. Retry the factory reset without connecting to WiFi or Bluetooth: On the following day, attempt the factory reset again, ensuring that the machine is not connected to WiFi or Bluetooth. Sometimes, connectivity issues can cause the machine to revert to the blinking white light problem.

It’s essential to be aware that performing a factory reset will reset any reprogrammed volume settings you may have configured on your Nespresso Vertuo Next machine.

However, it can often serve as an effective troubleshooting step to restore its proper functionality.

Solution #6: Removing Air Bubbles

If your Nespresso Vertuo Next machine is not pumping water, the culprit may be an air bubble obstructing the tubing.

Air bubbles can impede the water flow through the spout, particularly if the machine has been unused for an extended period or operated without water in the tank.

To resolve this issue, follow these steps:

Ensure the water tank is filled

Verify that the water tank is properly filled with water.

Sufficient water supply is crucial for the machine’s operation.

Fix a tube or straw over the orange gasket

Take a tube or straw and position it securely over the orange gasket inside the water tank.

This will serve as a channel for air removal.

Blow into the tube or straw

With the tube or straw in place, blow forcefully into it.

Repeat this step several times to dislodge and eliminate the air bubbles.

It is a reliable method for effectively removing the bubbles.

Observe water flow

As you blow into the tube or straw, air bubbles will be expelled, allowing the water to flow freely.

You will notice the water beginning to flow out as the air bubbles are successfully removed.

Solution #7: The Machine Is Not Recognizing The Capsule

The Nespresso Vertuo Next machine utilizes a barcode system to identify the specific coffee pod inserted.

Each Nespresso Vertuo capsule is equipped with a barcode, and the machine houses a laser barcode reader within the capsule holder.

However, there are instances when the machine fails to recognize the capsule. Here are some potential reasons and solutions:

Coffee residue in the capsule holder

One common cause for the machine’s inability to recognize the capsule is the presence of coffee residue inside the capsule holder.

This can hinder the barcode reader’s functionality.

To fix this issue, use a cloth dampened with warm water to gently clean the inside of the capsule holder, ensuring it is free from any residue or debris.

Damaged barcode

Occasionally, the barcode on the coffee capsule itself may become damaged, preventing proper recognition by the machine.

If the barcode is physically damaged, it may be necessary to contact Nespresso for a replacement capsule.

In the event that the above solutions do not resolve the capsule recognition problem, it may be beneficial to perform a factory reset on your Nespresso Vertuo Next machine.

Refer back to solution #5 in this troubleshooting guide to successfully execute a factory reset.

Solution #8: A Software Update Is Needed

In some cases, resetting your Nespresso Vertuo Next machine may not resolve the issue at hand.

The likely reason behind this is an outdated software version. To rectify this, updating the machine’s software becomes essential.

Here’s a step-by-step guide to updating the software on your Nespresso Vertuo Next machine:

Download the Nespresso app

Begin by downloading the latest version of the Nespresso app on your smartphone.

The app is available for download from your device’s respective app store.

Connect to Wi-Fi

Ensure that your machine is connected to a Wi-Fi network.

This connection is necessary for receiving the software update.

Open the Nespresso app

Launch the Nespresso app on your smartphone.

Then, turn on your Bluetooth and search for your Vertuo Next using the icon on the top right of the screen.

Make sure you’re standing close enough to the machine.

Lastly, Make sure that your smartphone is connected to the same Wi-Fi network as your machine.

Access the coffee machine settings

Locate and click on the coffee machine icon typically found in the top right corner of the app’s interface.

This will direct you to the machine’s settings.

Initiate the update

Within the machine settings, look for an option to update the software.

Select the update option and allow the app to proceed with the software update process.

Follow any on-screen prompts or instructions as needed then let the app work its magic.

Other Things To Note On Software Updates

It’s important to note that firmware updates for the Nespresso Vertuo Next can only be received when the machine is plugged in and connected to Wi-Fi.

Nespresso has released remote software updates to address issues such as backflow reduction.

Therefore, it is recommended to update your machine to ensure optimal performance.

If you encounter any difficulties during the update process, don’t hesitate to contact Nespresso customer support for further assistance.

Solution #9: The Machine Needs To Be Descaled

Regular descaling of your Nespresso Vertuo Next machine is crucial for maintaining its performance and ensuring the longevity of the appliance.

Descaling should be carried out every three months or after 300 capsules, whichever comes first.

Follow these steps to effectively descale your machine:

Empty the capsule container and drip tray

Begin by removing any capsules from the container and emptying the drip tray to prepare the machine for descaling.

Prepare the descaling solution

Add the Nespresso descaling solution to the water tank.

If you don’t have a Nespresso cleaning solution, you can create a homemade solution by mixing one part white vinegar with two parts water.

Activate descaling mode

Press and hold the button on the machine for at least seven seconds until the button begins to flash, indicating that the machine is in descaling mode.

Close the lever

Turn the lever to the closed lock position, ensuring that it is securely closed.

Wait for the descaling process

Allow the machine to complete the descaling process, which typically takes approximately 20-30 minutes.

Follow the specific instructions provided by the manufacturer.

Rinse the water tank

After descaling, rinse the water tank thoroughly and fill it with fresh water.

Run the machine with fresh water

Turn the lever to the open position and let the machine run until the water tank is completely empty.

Repeat this step until the water tank is emptied again.

Clean the removable parts

After descaling, it is recommended to clean the removable parts of the machine, such as the drip tray and capsule container, to maintain overall hygiene.

Other Things To Note About Descaling

You can choose to purchase a Nespresso descaling kit or opt for a universal descaling kit compatible with all Nespresso Vertuo machines.

Alternatively, you can create your own descaling solution using a mixture of white vinegar and water.

Always refer to the manufacturer’s instructions and safety precautions when descaling your machine.

If you require additional guidance, consult the user manual or refer to instructional videos.

Regular descaling ensures the proper functioning of your Nespresso Vertuo Next machine, allowing you to enjoy consistently delicious cups of coffee.


In this comprehensive troubleshooting guide, we’ve explored common issues that can arise with the Nespresso Vertuo Next machine and provided practical solutions to get it back on track.

From checking power connections to verifying water levels, ensuring proper pod placement, removing air bubbles, updating the software, and performing regular descaling, we’ve covered all the key areas to troubleshoot and maintain optimal performance.

Remember, with a little patience and attention to detail, you can overcome these challenges and continue enjoying the convenience and delightful coffee experience provided by your Nespresso Vertuo Next machine.

Cheers to many more successful brewing sessions!


How often should I descale my Nespresso Vertuo Next machine?

It is recommended to descale your Nespresso Vertuo Next machine every three months or after 300 capsules, whichever comes first.

Regular descaling helps maintain the machine’s performance.

Can I use a homemade descaling solution instead of the Nespresso descaling solution?

Yes, if you don’t have any Nespresso descaling solution, you can create a homemade solution by mixing one part white vinegar with two parts water.

Ensure to follow the manufacturer’s instructions and safety precautions.

What should I check if my Nespresso Vertuo Next is not pumping water?

If the machine is not pumping water, first ensure that the water tank is filled with water.

If the tank is filled, check for any air bubbles in the tubing.

To remove air bubbles, blow into a tube or straw connected to the orange gasket inside the tank.

If the issue persists, consider performing a factory reset or contacting Nespresso customer support for further assistance.

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Jacob Harris

Jacob is a coffee enthusiast who turned his passion into a career. As the owner and editor of Karma Coffee Cafe, he shares his extensive knowledge and recommendations, captivating fellow coffee lovers.

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